RETURNS & EXCHANGES

Please review your order carefully before opening or altering your hair. Due to the hygienic nature of human hair extensions, lace products, and wigs, certain items are only eligible for return or exchange when they remain in their original, unused condition.

ELIGIBILITY

To be considered for a return or exchange, eligible merchandise must be:

Unworn and unused
Unwashed
Uncut and uncolored
Free from styling products or alterations
In its original packaging
Returned with all original ties, bands, lace, labels, and packaging intact

Hair that has been installed, brushed excessively, combed through, washed, colored, bleached, cut, chemically treated, or otherwise altered cannot be returned or exchanged.

CUSTOM WIGS

Custom wigs are final sale. Because custom units are constructed and customized according to your selected specifications, they cannot be returned or exchanged due to preference, incorrect measurements submitted by the customer, or a change of mind. If you believe there is an issue with the construction of your custom unit, please contact AKURÉ promptly so that we can review your concern.

LACE PRODUCTS

Closures and frontals must remain unused and unaltered to qualify for an approved return or exchange. Lace that has been cut, tinted, bleached, plucked, installed, or otherwise customized is considered final sale.

SALE & PROMOTIONAL ITEMS

Items marked Final Sale are not eligible for return or exchange.

RECEIVED THE WRONG OR DAMAGED ITEM?

Please contact us as soon as possible after delivery and include: Your order number, a description of the issue, and clear photographs of the item and packaging. We will review the request and provide next steps when applicable.